Last Updated: 02/29/2024
Contractual Relationship
These Terms of Use (“Термини”) govern your access to or use of the applications, websites, content, products, and services (“Services”) made available by Guides-Provence.com, regardless of your country of residence.
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
By accessing and using the Services, you agree to be bound by these Terms, which establish a contractual relationship between you and Guides-Provence.com. If you do not agree to these Terms, you may not access or use the Services. Guides-Provence.com may immediately terminate these Terms or any Service provided to you, or generally cease offering or restrict access to the Services or any portion thereof, at any time and for any reason.
Additional provisions may apply to certain Services, including specific rules for a particular event, activity, or promotion. These additional provisions will be communicated to you in connection with the relevant Services. For the purposes of the relevant Services, such Additional Provisions will supplement these Terms and will be deemed an integral part thereof. In the event of any inconsistency between the Additional Provisions and these Terms, the Additional Provisions will take precedence for the relevant Services.
From time to time, Guides-Provence.com may amend the Terms applicable to the Services. Changes will take effect upon posting the updated Terms or revised rules and conditions at this location or within the relevant Service. By continuing to access or use the Services after such posting, you agree to be bound by the updated Terms.
We collect and use personal information in connection with the Services in accordance with the provisions of French privacy law. Guides-Provence.com may provide any necessary information (including your contact details) to claimants, insurers, or authorities in the event of a claim, dispute, or controversy, including incidents involving you and a third-party provider (such as a transport service driver), provided such information is necessary for resolving the claim, dispute, or controversy.
The Services
The Services provide a technological platform enabling users of Guides-Provence.com’s mobile applications or websites (collectively referred to as “Application”) to organize, plan, and manage logistics with independent third-party service providers. These include third-party language service providers, translation services, cultural services, transportation services, and logistics service providers. Unless otherwise agreed by Guides-Provence.com in a separate written agreement, the Services are made available solely for your personal, non-commercial use. YOU ACKNOWLEDGE THAT Guides-Provence.com DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES, DOES NOT OPERATE AS A CARRIER, AND THAT ALL SUCH SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTY PROVIDERS NOT EMPLOYED BY Guides-Provence.com.
License
Subject to your compliance with these Terms, Guides-Provence.com grants you a limited, non-exclusive, non-sublicensable, revocable, and non-transferable license to: (i) access and use the Applications on your device solely for your use of the Services; and (ii) access and use any related content, information, and materials that may be made available through the Services, in each case solely for your personal, non-commercial use. All rights not expressly granted herein are reserved by Guides-Provence.com.
Restrictions
You may not:
(i) remove any copyright, trademark, or other proprietary notices from any part of the Services;
(ii) reproduce, modify, prepare derivative works based on, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, or otherwise exploit the Services except as expressly authorized by Guides-Provence.com;
(iii) decompile, reverse engineer, or disassemble the Services except as permitted by applicable law;
(iv) link to, mirror, or frame any part of the Services;
(v) cause or launch any programs or scripts for the purpose of data scraping, indexing, surveying, or otherwise mining data, or unduly burdening or hindering the operation and/or functionality of any part of the Services; or
(vi) attempt to gain unauthorized access to or impair any part of the Services or their associated systems or networks.
Ownership
The Services and all rights therein remain the property of Guides-Provence.com. Neither these Terms nor your use of the Services grant you any rights:
(i) to the Services or related content except for the limited license provided above; or
(ii) to use or reference in any manner the company’s names, logos, product and service names, trademarks, or service marks of Guides-Provence.com.
Your Use of the Services
User Account
To use most components of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 18 years old or the legal age of majority in your jurisdiction (if not 18) to obtain an Account. To create an Account, you must provide Guides-Provence.com with personal information, including your name, address, mobile phone number, and age. You agree to maintain accurate, complete, and up-to-date Account information. Failure to do so, including having an invalid or expired payment method on file, may result in your inability to access the Services or Guides-Provence.com terminating this Agreement with you. You are responsible for all activities that occur under your Account and agree to maintain the security and secrecy of your username and password at all times. Unless otherwise permitted in writing by Guides-Provence.com, you may only possess one Account.
Eligibility and User Conduct
The Services are not available to individuals under 18. You may not authorize third parties to use your Account or allow individuals under 18 to receive transportation or logistics services from third-party providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services and may only use the Services for lawful purposes (e.g., no transportation of illegal or hazardous materials). In connection with your use of the Services, you will not cause nuisance, annoyance, inconvenience, or property damage to the Third-Party Provider or any other party. You may be required to provide proof of identity to access or use the Services, and you agree that access or use may be denied if you refuse to provide proof of identity.
SMS Messaging
By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. You may opt out of receiving SMS messages from Guides-Provence.com at any time by emailing info@Guides-Provence.com with your request and providing the mobile number associated with your Account. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.
Promotional Codes
Guides-Provence.com may, at its discretion, create promotional codes that can be redeemed for Account credits, Карактеристики, or benefits related to the Services or third-party services, subject to terms that Guides-Provence.com establishes for each promotion (“Promo Codes”). You agree that Promo Codes:
(i) must be used lawfully and only for the intended audience and purpose;
(ii) may not be duplicated, sold, or transferred in any manner or made available to the general public unless expressly permitted by Guides-Provence.com;
(iii) may be disabled by Guides-Provence.com at any time for any reason without liability;
(iv) may only be used in accordance with their specific terms;
(v) are not valid for cash; and
(vi) may expire before use.
Guides-Provence.com reserves the right to withhold or deduct credits, Карактеристики, or benefits obtained through Promo Code use if it determines the use or redemption of a Promo Code was in error, fraudulent, illegal, or in violation of applicable Promo Code terms or these Terms.
User-Provided Content
Occasionally, Guides-Provence.com may allow you to submit, upload, publish, or otherwise make available to Guides-Provence.com through the Services textual, audio, and/or visual content, including comments and feedback about the Services, support requests, and contest or promotion submissions (“User Content”). Any User Content you submit remains your property. However, by providing User Content to Guides-Provence.com, you grant Guides-Provence.com a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, copy, modify, create derivative works from, distribute, publicly display, publicly perform, and otherwise exploit the User Content in all formats and distribution channels now known or later developed (including in connection with the Services and Guides-Provence.com’s business and on third-party sites and services) without further notice to or consent from you and without the requirement of payment to you or any other person or entity.
You represent and warrant that:
(i) you are the sole and exclusive owner of all User Content or have all rights, licenses, consents, and releases necessary to grant Guides-Provence.com the license to the User Content as set forth above; and
(ii) neither the User Content nor your submission, uploading, publishing, or otherwise making available of the User Content nor Guides-Provence.com’s use of the User Content as permitted herein will infringe, misappropriate, or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
You agree not to provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive as determined by Guides-Provence.com in its sole discretion, whether or not such material may be protected by law. Guides-Provence.com may, but is not obligated to, review, monitor, or remove User Content at its sole discretion at any time and for any reason without notice.
Access to Network and Devices.
It is your responsibility to obtain access to the data network used to access the Services. Data and SMS charges from your mobile network may apply if you access or use the Services from a wireless device, in which case you will be responsible for those fees and charges. It is also your responsibility to equip and update the necessary compatible hardware or devices to access and use the Services and the Applications and any updates thereto. Guides-Provence.com does not guarantee that the Services or any part of them can be used on any specific hardware or device. Furthermore, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
Payment
You understand that using the Services may result in fees for goods or services you receive from a third-party provider (the “Fees”). After receiving goods or services obtained using the Service, Guides-Provence.com will facilitate the payment of the corresponding Fees by acting as a limited collection agent for the third-party provider. The payment of these Fees will be considered a payment made directly by you to the Third-Party Provider. The fees will include applicable taxes if required by law. The fees you pay are final and non-refundable, unless otherwise determined by Guides-Provence.com. You retain the right to request lower fees from a third-party provider for goods or services you receive at the time of receipt.
All fees are due immediately and payment will be facilitated by Guides-Provence.com using the preferred payment method you have designated in your account, after which Guides-Provence.com will send you a receipt by mail. If it turns out that your primary payment method, as indicated in your Account, has expired, is invalid, or is otherwise impossible to charge, you agree that Guides-Provence.com may, as the third-party provider’s agent, use the second payment method listed in your Account.
Regarding the relationship between you and Guides-Provence.com, Guides-Provence.com reserves the right, at any time and at its sole discretion, to disable, delete, and/or revise the Costs of any goods or services or any of those obtained by using the Services. Furthermore, you acknowledge and agree that the applicable fees in certain geographic areas may increase significantly during peak periods. Guides-Provence.com will make reasonable efforts to inform you of all applicable fees, provided that you are responsible for all expenses incurred in connection with your account, whether or not you are aware of those Fees or their amounts. Guides-Provence.com may periodically provide certain users with promotional offers and discounts that may involve the allocation of different amounts for equivalent or similar goods or services obtained using the Services, and you agree that such promotional offers and discounts, unless made available to you, will not affect your use of the Services or the Fees charged to you. You may choose to cancel your request for goods or services from a third-party provider at any time before the arrival of that third-party provider, in which case cancellation fees may apply.
This payment structure is designed to fully compensate the Third-Party Provider for the goods or services provided. No portion of your payment is considered a tip or gratuity to the third-party provider by Guides-Provence.com. Any statement by Guides-Provence.com that tips are “изборен,” “not required,” and/or “included” in the payments you make for the goods or services provided is not intended to suggest that Guides-Provence.com adds any additional amount beyond those described above to the third-party provider. You understand and agree that while you are free to offer an additional amount as a tip to any third-party provider providing goods or services obtained through the service, you are not required to do so. Tips are optional. Upon receiving goods or services obtained by you through the Service, you will have the opportunity to provide a rating of your experience and leave additional comments regarding the third-party provider.
Repair or Maintenance Fees.
You will be responsible for the cost of repairing any damage or maintenance necessary for the vehicles and goods of the third-party provider resulting from the use of the services via your account, to the extent that it exceeds damages due to “normal wear and tear” and generally required maintenance (“Repair or Maintenance”). In the event that a third-party provider informs you of the need for repairs or maintenance, and such repair or maintenance request is acknowledged by Guides-Provence.com, at its discretion, Guides-Provence.com reserves the right to facilitate payment of the reasonable cost of such Repair or Maintenance on behalf of the third-party provider using the payment method listed in your Account. These amounts will be paid by Guides-Provence.com to the relevant Third-Party Provider and will not be refunded.
Exclusion; Limitation of Liability; Indemnity.
EXCLUSION.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” Guides-Provence.com DISCLAIMS ANY AND ALL EXPRESS, IMPLIED, OR STATUTORY WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FURTHERMORE, Guides-Provence.com DOES NOT PROVIDE ANY WARRANTY, GUARANTEE, OR ASSURANCE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY PROPERTY OR SERVICE DERIVED FROM THE SERVICES, OR THAT THE OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. Guides-Provence.com DOES NOT WARRANT THE QUALITY, CHARACTER, SAFETY, OR ABILITY OF THIRD-PARTY SERVICE PROVIDERS. YOU AGREE THAT THE RISKS ARISING FROM USING THE SERVICES AND ANY WARRANTY OR SERVICE RELATED TO THESE SERVICES WILL BE FULLY YOURS AND YOU ARE SOLELY RESPONSIBLE FOR THEM TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
LIMITATION OF LIABILITY.
Guides-Provence.com SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BODILY INJURY, OR DAMAGES RELATING TO OR ARISING OUT OF ANY USE OF THE SERVICES, EVEN IF Guides-Provence.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Guides-Provence.com SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITIES, OR LOSSES ARISING FROM: (i) YOUR USE OF THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD-PARTY PROVIDER, EVEN IF Guides-Provence.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Guides-Provence.com SHALL NOT BE LIABLE FOR ANY DELAY OR FAILURE TO PERFORM THAT MAY BE DUE TO CAUSES BEYOND REASONABLE CONTROL OF Guides-Provence.com. YOU ACKNOWLEDGE THAT THIRD-PARTY SERVICE PROVIDERS PROVIDING TRANSPORTATION SERVICES UNDER CERTAIN APPLICATION BRANDS MAY PROVIDE RIDE-SHARING OR PRIVATE TRANSPORT SERVICES WITHOUT A LICENSE OR PROFESSIONAL LICENSE TO DO SO. IN NO EVENT SHALL THE TOTAL LIABILITY OF Guides-Provence.com FOR DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED FIVE HUNDRED EUROS (EUR 500).
Guides-Provence.com PROVIDES AND FACILITATES TOUR OR LOGISTICS SERVICES TO THIRD-PARTY PROVIDERS, BUT YOU AGREE THAT Guides-Provence.com HAS NO LIABILITY AND WILL NOT BE RESPONSIBLE FOR ANY TRANSPORTATION OR LOGISTICS SERVICE PROVIDED BY THIRD PARTIES.
THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION 5 DO NOT AFFECT THE LIMITATION OF LIABILITY OR MODIFY ANY RIGHTS YOU MAY HAVE AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
Compensation
You agree to indemnify and hold Guides-Provence.com, its administrators, officers, employees, and agents harmless against all actions, claims, losses, liabilities, and expenses (including, but not limited to, legal fees) related to or arising from: (i) your use of the Services or goods or services obtained through your use of the Services; (ii) a violation or breach by you of any of these Terms; (iii) the use of your User Content by Guides-Provence.com; or (iv) a violation by you of any third-party rights, including third-party providers.
Any changes in dates or content cannot be guaranteed and are subject to availability. Any request for cancellation or modification must be received by email at info@Guides-Provence.com. From the day of booking until 15 days before the service, a 90% refund of your payment is provided. Between 14 and 8 days, a 75% refund of your payment is offered. Between 7 and 2 days, a 50% refund of your payment will be made. No refund is given for cancellations within 48 hours.
When our providers are required to purchase tickets in advance and pay for them in case of cancellation, we will retain the amount paid for those tickets. The same conditions apply in case of a strike.
Any interruption of service during delivery at the customer’s request will not result in any refund.
If the tour or any part of the tour cannot be carried out due to weather conditions, it will not be refunded.
Every effort is made to provide photos that give the client an overview of the services offered. These photos are intended to show the type or level of comfort and are not contractually binding.
Guides-Provence.com cannot be held responsible for the loss or theft of personal belongings and luggage and cannot guarantee the return of personal items and luggage left in vehicles or elsewhere.
It is the responsibility of the client to ensure they have the necessary documents for their stay. No refund will be provided for the absence or loss of required documents.
Applicable Law; Arbitration
Unless otherwise specified in these Terms, these Terms and Conditions will be exclusively governed and interpreted in accordance with French law, excluding its conflict-of-law rules. The 1980 Vienna Convention on the International Sale of Goods (CISG) does not apply. Any dispute, claim, or controversy arising from or related in any way to the Services or these Terms, including its validity, interpretation, or application (all referred to as “Disputes”) will be subject to the amicable settlement procedure under the mediation rules of the International Chamber of Commerce (the “ICC Mediation Rules”). If the dispute is not resolved within sixty (60) days of a request for amicable settlement under the ICC Mediation Rules, the Dispute may be referred and will be resolved exclusively and definitively by arbitration in accordance with the International Chamber of Commerce Arbitration Rules (the “ICC Arbitration Rules”). The emergency arbitration provisions under the ICC Arbitration Rules are excluded. The Dispute will be resolved by a single arbitrator appointed in accordance with the ICC Rules. The seat of mediation and arbitration will be in Paris, France. The language of mediation and/or arbitration will be French, unless you do not speak French, in which case the mediation and/or arbitration will take place in both French and your native language. The existence and content of the mediation and arbitration procedures, including the documents and submissions of the parties, correspondence with the International Chamber of Commerce, and correspondence with the Mediator, as well as the correspondence, orders, and arbitral awards issued by the sole arbitrator, will remain strictly confidential and must not be disclosed to any third party without the express written consent of the other party, unless: (i) disclosure to a third party is reasonably required in the context of conducting the mediation or arbitration procedure; and (ii) the third party agrees in writing and unconditionally to be bound by the confidentiality obligations set forth herein.
Other Provisions
Notices
Guides-Provence.com may send notices via a general notice on the Services, by email to your email address on your Account, or by written communication sent to your address as listed in your Account. You may send notices to Guides-Provence.com by writing to Guides-Provence.com.
General Provisions
You may not assign or transfer these Terms, in whole or in part, without the prior written consent of Guides-Provence.com. You consent to Guides-Provence.com assigning or transferring these Terms, in whole or in part, including to: (i) a subsidiary or affiliated company; (ii) a buyer of the capital, business, or assets of Guides-Provence.com; or (iii) a successor in the case of a merger. No joint venture, partnership, employment, or principal-agent relationship exists between you, Guides-provence.com, or any third-party supplier by virtue of the contract between you and Guides-Provence.com for the use of the Services.
If any provision of these Terms is found to be illegal, invalid, or unenforceable, in whole or in part, under any law, such provision or part thereof shall be deemed not to form part of this agreement, but the legality, validity, and enforceability of the other provisions of these Terms will not be affected. In such a case, the parties shall replace the illegal, invalid, or unenforceable provision or part of the provision with a valid and enforceable provision or part that, to the extent possible, has a similar effect to the illegal, invalid, or unenforceable provision, given the content and purpose of these Terms. These Terms constitute the entire agreement and understanding between the parties regarding the subject matter hereof and supersede all prior or contemporaneous agreements or commitments related to the same subject matter. In these Terms, the terms “including,” “including but not limited to,” and “includes” mean “including, but not limited to.”
GENERAL SALES TERMS FOR BUS RENTAL WITH DRIVER
Article 1 – Purpose and Scope
This contract applies to non-urban public road transport of people, internal transport, for any occasional collective service provided by a carrier using one or more coaches. The conditions under which these services are provided, including the applicable tariffs, must ensure a fair compensation for the carrier to cover the actual costs of the service performed under normal organizational, safety, quality, regulatory compliance, and in accordance with the provisions of Law No. 82-1153 of December 30, 1982, particularly Articles 6 to 9, as well as the texts adopted for its application. Thus, transport operations must never be carried out in conditions incompatible with the regulations on working conditions and safety. This contract governs the relationship between the client and the carrier. It applies automatically, in whole or in part, unless otherwise stated in writing by the parties.
Article 2 – Definitions
For the purposes of this contract, the term “order giver” refers to the party who enters into the transport contract with the carrier. The order giver may be the recipient of the transport or the intermediary responsible for organizing the transport for the beneficiary; “Carrier” refers to the company chosen through a tender process, which is regularly registered in the public transport company registry and undertakes, under the contract, to transport a group of people and their luggage from one defined location to another for compensation; “Driver” refers to the person driving the bus or present in the coach as part of the service to relieve their colleague; “Crew member” refers to the person assisting the driver or performing functions as a steward, guide, or other onboard agent; “Passengers” refers to individuals boarding the coach, excluding the driver; “Service” refers to an occasional collective service, which includes making a bus available exclusively to one or more groups of at least ten people. These groups are formed prior to their pickup; “Public transport of children” refers to transport primarily organized for individuals under eighteen; “Initial service” refers to the time when the first passenger begins boarding the bus; “Final trip” refers to the time when the last passenger has disembarked; “Availability period” refers to the time from when the coach is made available to the payer until the carrier regains its freedom of use. The duration includes passenger pickup and drop-off, varying depending on the nature of the service; “Intermediate stop points” refer to locations other than the initial pickup and final destination where the coach must stop at the order giver’s request upon contract conclusion; “Timetable” refers to the schedule determined in accordance with normal traffic conditions, ensuring compliance with safety regulations and social rules regarding drivers’ working and rest times; “Route” refers to the route determined by the carrier, unless expressly requested otherwise by the order giver, provided they inform the carrier before the service begins; “Luggage” refers to goods identified as being transported aboard the coach or its trailer and owned by the passengers; “Checked baggage” refers to luggage transported in the coach’s hold or trailer; “Luggage” refers to items kept by passengers with them.
Article 3 – Information and Documents to Be Provided to the Carrier
Before the group’s coach(es) are made available, the order giver provides the carrier with the following information in writing or through any other means of memorization: Dates, times, and routes: the date, time, and location of departure and arrival of the bus; the date, time, and location of initial passenger pickup and final drop-off; any intermediate stop points; and if applicable, any imposed route. Group composition: the maximum number of people in the group; the maximum number of people with reduced mobility, including the number in wheelchairs; the maximum number of people under eighteen for public transport of children and the number of accompanying persons. A list of passengers: A ministerial order requires a list of passengers (name, first name) for transport outside the group’s service perimeter and neighboring departments. For children’s transport, the list must also include a contact number for each child. The client is responsible for providing this list to the driver at departure. Luggage details: Approximate total weight and volume, value, and fragility; other specific characteristics. Communication means: contact numbers to reach the client at any time.
член 4 – Coach Characteristics
Each coach provided to the client by the carrier must be: in good working condition and fully compliant with regulatory technical obligations; appropriate for the distance, group characteristics, and any client requirements; and compatible with the weight and volume of luggage. Passengers are responsible for damages caused to the bus. Any damage observed inside the coach caused by passengers will be charged to the client. The client must inspect and inform the driver of any damage before the journey begins. The company reserves the right to inspect damages upon return of the vehicle until the next rental.
Article 5 – Safety on board the coach
The maximum number of people that can be transported may not exceed the number indicated on the management certificate or the purple card. The carrier is responsible for the safety of transportation, including during the boarding and disembarking of passengers. The driver takes the necessary safety measures and provides instructions to the passengers, who must comply. Stops are at the discretion of the carrier or the driver to comply with safety and social rules concerning the driver’s driving and rest times, or other necessities. For coaches equipped with seat belts, the carrier informs passengers of the obligation to wear this equipment. Except for exceptions provided by the road code, the use of seat belts applies to all passengers, both adults and children. In the case of an accompanied group, the carrier and driver must know the names of individuals responsible for organization or supervision, and the nature of their responsibilities must be specified. These designated responsible persons must be aware of the transportation organization conditions agreed with the carrier and must hold a list of the people in the group. The client must ensure this information is communicated to them before the transport begins. Upon the client’s request, the driver provides information on safety measures and safety devices, tailored to the nature of the service and passengers, before departure. If the coach is equipped, the reclining seat, referred to as the crew seat, is reserved exclusively for a driver or crew member. Except for legal exceptions, the transport of hazardous goods is prohibited in coaches. If an exemption applies, the client must inform the carrier. Specifically, for public transportation of children: the driver must ensure the presence of the required pictograms for child transport; it is essential to use the emergency signal when the bus stops while children board or disembark; use appropriate protective measures in case of a prolonged stop of the bus. The client must: ensure that the persons designated as responsible have the necessary safety knowledge for public child transport; ask the responsible persons to provide safety instructions to be applied (hazard around the coach, obligation to remain seated…), especially regarding the mandatory use of seat belts, and ensure compliance; instruct the designated responsible persons to count the children individually during each boarding and disembarking; ensure that coaches are distributed in coordination with the driver, especially concerning safety imperatives.
Article 6 – Luggage
The carrier is not responsible for checked luggage. This luggage must be labeled by its owner. In the event of loss or damage to luggage in the hold, no compensation can be claimed by the client or other passengers of the transported group. The carrier, or its agent-driver, reserves the right to refuse luggage whose weight, dimensions, or nature do not conform to what was agreed with the client, or which it deems harmful to transport safety. Hand luggage, which the passenger retains, remains under their full responsibility. Before the service is performed, the client informs each passenger of the above provisions, particularly regarding the custody of hand luggage and the lack of compensation for luggage in the hold. At the end of the transport, the client, their representative, and the passengers must ensure that no items have been left behind in the coach. The carrier is not responsible for any damage or theft of items that may have been left behind.
Article 7 – Public Broadcasting of Music or Projection of an Audiovisual Work
The public broadcasting of musical, cinematic, televised, or personal recordings on the coach must be declared in advance and authorized by the holders of the copyright.
Article 8 – Payment for Transport and Additional and Complementary Services
The payment to the carrier includes the price of transport per se, which includes, among other things, the remuneration of the driver(s), that of additional and complementary services, along with establishment fees and administrative and IT management costs of the transport contract, as well as any tax related to transport and/or any fee collected by the carrier. The transport price is also based on the type of coach used, its own equipment, any additional equipment, the number of seats offered, the desired luggage hold capacity, transport distance, and specific traffic constraints. Any additional or complementary service is paid at the agreed price. This includes, in particular: long-term parking at a site; transfers by air, rail, or sea of the driver(s) in case of long periods of inactivity; complementary maritime transport (ferries) or rail transport (tunnel); Any modification of the initial transport contract, as provided in Article 12, will result in an adjustment to the carrier’s remuneration conditions. This remuneration may also be modified in case of an unforeseen event. The originally agreed transport price will be revised in case of significant variations in the costs of the transport company, caused by factors external to the company, such as fuel price increases, which the requester justifies by all means.
Article 9 – Conclusion and Payment of the Contract
The contract is deemed concluded only after receiving the quote/signature of the contract and/or electronic validation of the quote also known as “Online Confirmation of your reservation.” The balance of the transport price, including additional and complementary services, is due before the start of the service. When the carrier agrees to payment deadlines for the payer, the order form, contract, or invoice specifies the date on which payment must be made. Any order automatically implies acceptance of these general terms and conditions of sale. Any contrary conditions that might be stipulated by the buyer in their own general terms and conditions of purchase, order forms, or correspondence are not applicable to us and are deemed non-existent. The only valid information when placing your order is that stated on the signed order form. Any other information, oral or written, is merely indicative and cannot bind us. Any modification of the initial order must be made in writing before the execution of the service and will thus be subject to a new order form. Any delay in payment, after a formal notice that has gone unanswered, will automatically result in the payment of penalties at least equivalent to one and a half times the legal rate, as defined in Article L. 441-6 of the Commercial Code, without prejudice to the repair, under common law, of any other damages resulting from this delay. The non-payment of an invoice in full at once results, without formality, in the forfeiture of the term, requiring immediate payment of all sums owed, even long-term, on the date of this breach, and allows the carrier to demand payment in cash before the execution of any new transaction. In case of non-payment of a due date as agreed, and failure to comply with any obligation provided in these general terms and conditions of sale, the service will not be performed, and the deposit paid remains non-refundable as initial damages.
Payment Terms
50% deposit upon acceptance of the quote more than 30 days before departure.
100% of the service is due less than 30 days before departure.
Article 10 – Termination of the Transport Contract
When the client terminates the contract before departure, they must inform the carrier by registered letter with acknowledgment of receipt. A flat-rate indemnity will be owed to the carrier equal to: 30% of the service price if the cancellation occurs more than 30 days before departure; 50% of the service price if the cancellation occurs between 30 and 14 days before departure; 70% of the service price if the cancellation occurs between 13 and 7 days before departure; 100% of the service price if the cancellation occurs less than 7 days before departure. In case of termination by the carrier, the client is entitled to an immediate refund of the sums paid.
Article 11 – Execution of the Transport Contract
The client accepts that the carrier may subcontract the service to another public road transport carrier. The subcontracted carrier will be responsible for all obligations arising from the contract.
Article 12 – Modification of the Transport Contract in Progress
Any new instruction from the client to modify the initial conditions of transport execution must be immediately confirmed to the carrier in writing or by any other means allowing memorization. The carrier is not obliged to accept these new instructions, especially if they prevent it from honoring the initial transport commitments. The carrier must immediately inform the client in writing or by any other means that allows memorization. Any modification of the contract may lead to an adjustment of the agreed price.
Article 13 – Unforeseen Events
Departure and arrival times as well as routes are indicated for guidance and may be modified by the carrier if circumstances require, due to legislation, safety, unforeseen events, or force majeure. No compensation or refund will be granted to the client under these circumstances. The client will not be entitled to any compensation if the contract is terminated by the carrier due to force majeure, reasons related to the safety of passengers, or any reason beyond the carrier’s control. If the trip must be modified due to force majeure or unforeseen circumstances, no refund or compensation will be given to the client. For order forms signed at a price agreed upon between the carrier and the client more than a month before departure, the carrier may exceptionally modify the price up to one month before the start of the service due to economic events changing the cost of the service (fuel price increase, etc.). In this case, the carrier will make a new offer to the client, who is free to accept or reject it. If rejected, the order will be canceled, and the carrier will immediately refund the sums already paid. The client will not be entitled to any further compensation for this cancellation.
Article 14 – Delays
The carrier cannot be held responsible for delays due to events beyond its control (e.g., mechanical breakdowns, traffic jams, accidents, strikes, bad weather, deviations, actions by one or more passengers, third-party actions, any fortuitous or force majeure events) or dictated by the need to ensure the safety of the transported persons. No compensation or refund will be granted to the client in these circumstances. In the case of a delay at an airport, station, or other pickup point, any hotel, restaurant, train, taxi, or other expenses resulting from this delay will not be covered by our company. If the client decides to use other transport means than those proposed in their quote for any reason, they will not be entitled to any compensation.
Article 15 – Formalities
For travel abroad, each participant is invited to inform themselves and comply with the applicable police and customs laws. The carrier cannot be held responsible for any violation of these rules.
Article 16 – Complaints
Any complaint must be sent to us by registered letter with acknowledgment of receipt within eight days following the execution of the order. After this period, no complaint or dispute can be made, refunded, or compensated.
Legal Information:
Guides-Provence.com is a brand of
Tour Guides France sas
8 rue du champ des pierres
71210 Saint-Eusebe
FRANCE
VAT: FR 68984641910
SIREN: 984 641 910
RCS Chalon-sur-Saône
Share Capital: 100.00 €
Contact:
info@Guides-Provence.com
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