TERMS AND CONDITIONS
Last update: July 5, 2021
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
By accessing and using the Services, you agree to be bound by these Conditions which establish a contractual relationship between you and Guides-Provence.com. If you do not agree to these Terms, you will not be able to access or use the Services. Guides-Provence.com may immediately terminate these Terms or any Service on your behalf or, in general, cease offering or prohibiting the Services or any part thereof at any time and from time to time For any reason whatsoever.
Additional provisions may apply to certain Services, in particular rules specific to a particular event or to a particular activity or promotion, and these additional provisions will be communicated to you within the framework of the Services concerned.. For the needs of the Services concerned, the Additional Provisions will be added to the Conditions of which they will be deemed to form part. The Additional Provisions shall prevail over these Conditions in the event of inconsistency in the Services concerned.
Sometimes, Guides-Provence.com may make changes to the Terms and Conditions applicable to the Services. The changes will come into force upon publication by Guides-Provence.com, in this location, updated Terms or amended additional rules or conditions at the relevant Service level. By continuing to access or use the Services after this posting, you agree to be bound by the Conditions as amended.
We collect and use personal information within the framework of the Services in accordance with the provisions of French law for the protection of privacy.. Guides-Provence.com can provide any applicant or insurer with any necessary information (including your contact details) in case of complaint, litigation or controversy, may include an accident, in which you and a third party supplier would be involved (including the driver of a transport company), provided that this information or data is necessary for the settlement of the complaint, litigation or controversy.
The Services constitute a technological platform enabling users of Guides-Provence.com's mobile applications or websites, which are provided as part of the Services (each of which is designated "Application"), to organize and plan And / or logistics of services with independent third-party providers of said services, including independent third-party language service providers and independent third-party translation services and third-party cultural service providers and independent third-party transport service providers And independent third-party logistics service providers. Unless otherwise agreed by Guides-Provence.com in a separate written agreement with you, the Services are made available to you only for personal and non-commercial use. YOU ACKNOWLEDGE THAT Guides-Provence.com DOES NOT PROVIDE TRANSPORT OR LOGISTICS SERVICES AND DOES NOT ACT AS A CARRIER AND THAT ALL TRANSPORTATION OR LOGISTICS SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY SERVICE PROVIDERS WHO ARE NOT EMPLOYED BY Guides-Provence.com.
Provided that you comply with these Conditions, Guides-Provence.com grants you a limited license, non exclusive, not sublicensable, revocable and non-transferable for : (i) access and use the Applications on your device For your use of the Services only ; And (ii) access and use of any content, information and related material that may be made available to you as part of the Services, in each case only for your personal, non-commercial use. All rights not expressly granted herein are reserved to Guides-Provence.com.
You can not: (i) remove all copyright, trademark or other proprietary notice of any part of the Services; (Ii) reproduce, modifier, prepare derivative works, distribute, license, to rent out, to sell, resell, to transfer, publicly display, publicly represent, to transmit, distribute or use the Services in any way, unless expressly authorized by Guides-Provence.com; (iii) decompile, reverse engineer or disassemble the Services, except to the extent permitted by applicable law; (Iv) insert links, mirror sites or framing of any part of the Services; (V) cause or launch any program or script for the purpose of recovering data (scraping), to perform indexing, browse data or, in any case, to operate part of the Data Services or, unduly overload or prevent the operation and / or functionality of any part of the Services; Or (we) attempt to gain unauthorized access to, or deteriorate, any part of the Services or associated systems or networks.
The Services and all related rights are and will remain the property of Guides-Provence.com. Neither these Terms nor your use of the Services should be construed as transferring or granting you any rights whatsoever.: (i) the Services or in connection with them, with the exception of the limited license granted above; Or (ii) use or refer in any way to the name, logos, the names of products and services, Guides-Provence.com trademarks or service marks.
Your use of the Services
To use most of the components of the Services, you must register and maintain a Personal and Active Services user account (the account "). You must be at least 18 years old or the legal age in your jurisdiction (if the age of majority is not 18) to get an Account. To create an account, you will need to submit certain personal information such as your name to Guides-Provence.com, address, cell phone number and age. You agree to ensure that your Account information remains accurate, complete and up to date. In the absence of exact information, complete and up to date in your Account, including an invalid or expired payment method, you may no longer be able to access and use the Services. Or Guides-Provence.com may terminate this Agreement with you. You are responsible for all activity that takes place on your account and you agree to maintain the security and confidentiality of your username and password at all times.. Unless otherwise authorized in writing by Guides-Provence.com, you can only have one Account.
Conditions to be fulfilled and user behavior.
The Service is not open to people under the age of 18. You may not authorize third parties to use your Account and you may not authorize a person under the age of 18 to receive transport or logistics services from third party providers., unless you accompany them. You cannot give in or, never, transfer your Account to another person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (for example, the transport of illegal or dangerous materials is prohibited). As part of your use of the Services, you will not cause any inconvenience, uncomfortable, nuisance or material damage, whether with regard to the Third Party Provider or any other party. In some cases, you may be required to provide proof of your identity to access or use the Services and you agree that access or use of the Services may be denied if you refuse to provide proof of your identity.
By creating an account, you agree that the Services may send you information messages (SMS) in the ordinary course of business arising from your use of the Services. You can opt out of receiving text messages (SMS) of Guides-Provence.com at any time by sending an e-mail to contact@Guides-Provence.com indicating that you no longer wish to receive such messages and the number The mobile device on which you receive the You acknowledge that the exercise of your opt-out option from the text messaging service (SMS) may affect the use of the Services.
Guides-Provence.com can, at its sole discretion, create promotional codes that can be used to obtain Account credits, or other functions or benefits related to the Services and / or Services of a third-party Provider, subject to any provision Added by Guides-Provence.com on a case-by-case basis for promotional codes (the "Discount Codes"). You agree that promotional codes : (i) are used lawfully by the public for which they are intended and for the intended purposes ; (Ii) cannot be duplicated, sold or transferred in any way, or made available to the general public (whether on a public forum or otherwise) unless expressly authorized by Guides-Provence.com; (iii) can be deactivated by Guides-Provence.com at any time for any reason whatsoever without the responsibility of Guides-Provence.com ; (Iv) can only be used in accordance with the specific conditions established by Guides-Provence.com for each Promo Code; (V) are not valid for receiving cash; And (we) may expire before being used. Guides-Provence.com reserves the right to refuse or reduce credits or other functions or advantages obtained through the use of promotional codes by you or any other user in the event that Guides-Provence.com considers that the use or the redemption of the promotional code has taken place in a manner that is wrong, fraudulent, illegal or contrary to the conditions applicable to the Promo Code or these Conditions. the “Champagne included” is exclusively offered after online payment.
Sometimes, Guides-Provence.com can, at its sole discretion, allow you to submit, upload to server, publish or otherwise make available to Guides-Provence.com via the Content of the Services and textual information, audio and / or visual, including comments and feedback on the Services, launching assistance requests and
the submission of responses or achievements in the context of contests and Promotions ("User Content"). Any User Content you submit remains your property.. However, by submitting User Content to Guides-Provence.com, you grant Guides-Provence.com a worldwide license, perpetual, irrevocable, royalty free, royalty free, with the right to sub-license, to use, to copy, to modify, to create derivative works, to distribute , publicly display, publicly represent and otherwise exploit, in any way, this User Content in all formats and distribution channels currently known or to be designed Successively (including as part of the Services and activity of Guides-Provence.com as well as on websites and as part of third-party services), without further notice to you or without your consent, and without any obligation to make any payment to yourself or to any other person or entity.
You represent and warrant that: (i) you are the sole and exclusive owner of all User Content or have all rights, licences, consents and exclusions to grant Guides-Provence.com the user content license as indicated above; And (ii) neither the User Content nor the fact that you have submitted, uploaded to server, posted or otherwise made available such User Content or even used by Guides-Provence.com User Content as granted herein must not infringe, violate or violate the intellectual property or property rights of any third party, or any right of publicity or confidentiality, nor will it give rise to a violation of any applicable law or regulation.
You agree not to provide defamatory user content, containing defamatory writings, inciting hatred, to violence, obscene, pornographic, illegal or, in any case, offensive, and judged by Guides-Provence.com at its sole discretion, whether or not this material is subject to legal protection. Guides-Provence.com can, but you don't have to, examiner, monitor or remove User Content at Guides-Provence.com's sole discretion and at any time and for any reason without notice.
Network access and devices.
It is your responsibility to obtain access to the data network used to use the Services. Charges and charges for data and SMS traffic from your mobile network may apply if you access or use the Services from a wireless device, in which case you will be responsible for these fees and rates. It is your responsibility to equip and update the hardware or compatible devices necessary to access and use the Services and Applications and any update thereof.. Guides-Provence.com does not guarantee that the Services or any part of them can be used on any particular equipment or device.. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
You understand that use of the Services may incur charges for goods or services you receive from a Third Party Provider (expenses "). After receiving goods or services obtained by using the Service, Guides-Provence.com will facilitate the payment of the Corresponding Fees by acting on behalf of the Third Party Provider as a limited collection agent for that Third Party Provider. The payment of the Fees thus made will be considered as a payment made directly by you to the Third Party Provider.. Fees will include applicable taxes if required by law. The fees you pay are final and do not give rise to a refund, unless otherwise decided by Guides-Provence.com. You retain the right to charge a lower charge from a third-party supplier for the goods or services you receive from the third-party supplier at the time you receive the goods or services.. Guides-Provence.com will therefore respond to any request from a Third Party Provider to modify the Prices of a given good or service.
All charges are due immediately and payment will be facilitated by Guides-Provence.com using the preferred payment method you have designated in your account, after which Guides-Provence.com will send you a receipt by mail. If it turns out that your primary payment method, as indicated in your Account, expired, is invalid or, in any case, impossible to debit, you agree that Guides-Provence.com may, as an agent of the Third Party Provider, use the second payment method. payment indicated in your Account.
Regarding the relationship between you and Guides-Provence.com, Guides-Provence.com reserves the right, at any time and at Guides-Provence.com's sole discretion, to deactivate, remove and / or revise the Costs of any good or service or of any obtained by using the Services. Moreover, you acknowledge and agree that the Charges applicable in certain geographies may increase significantly during peak periods. Guides-Provence.com will use reasonable efforts to inform you of all applicable charges, provided that you are responsible for all expenses incurred in connection with your account, that
whether or not you are aware of these Fees or their amounts. Guides-Provence.com may periodically provide certain users with promotional offers and discounts that may involve the allocation of different amounts for equal or similar goods or services obtained using the Services and you agree that such promotional offers and discounts, unless they have been made available to you , will not affect your use of the Services or the Fees charged to you. You can choose to cancel your request for goods or services from a third-party supplier at any time before the arrival of that third-party supplier, in which case cancellation fees may be billed to you.
This payment formula is intended to fully remunerate the Third Party Provider for the goods or services provided.. No part of your payment qualifies as a tip or tip to the third-party supplier by Guides-Provence.com. Any statement by Guides-Provence.com that tips are "optional" "not required" and / or "included" in payments you make for goods or services provided is not intended to suggest that Guides-Provence.com is providing an additional amount outside of those described above to the third party supplier. You understand and agree that while you are free to offer an additional amount as a tip to any third party vendor providing you with the goods or services obtained through the service, you don't have to do it. Tips are optional. Upon receipt of goods or services obtained by you using the Service, you will have the opportunity to rate your experience and leave additional comments regarding the third-party provider.
Repair or maintenance costs.
You will be responsible for the cost of repairing damage or necessary maintenance to the vehicles and property of the Third Party Provider resulting from the use of the Services through your Account to the extent that it exceeds the damage due to "normal wear and tear". and the maintenance normally required (“Repair or Maintenance”). In the event that a third-party service provider advises you of the need for repair or maintenance, and such request for repair or maintenance is recognized by Guides-Provence.com, at the discretion of Guides-Provence.com, Guides-Provence.com reserves the right to facilitate the payment of the reasonable cost of such Repair or Maintenance on behalf of the Third Party Supplier using the method of payment indicated in your Account.. Said amounts will be returned by Guides-Provence.com to the Third Party Provider concerned and will not give rise to reimbursement..
Exclusion; Limitation of Liability; compensation.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". Guides-Provence.com DISCLAIMS ALL CERTIFICATES AND GUARANTEES, EXPRESS, IMPLIED OR STATUTORY, EXPRESSLY STATED IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NO INFRINGEMENT. WHAT'S MORE, Guides-Provence.com DOES NOT ISSUE ANY CERTIFICATES, WARRANTY OR ASSURANCE CONCERNING RELIABILITY, PUNCTUALITY, THE QUALITY, THE SUITABILITY OR AVAILABILITY OF THE SERVICES OR ANY PROPERTY OR SERVICE ARISING FROM THE SERVICES, OR THAT THE OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR WITHOUT FREE INTERRUPTION. Guides-Provence.com DOES NOT GUARANTEE QUALITY, THE APPROPRIATE CHARACTER, THE SECURITY OR CAPACITY OF THIRD-PARTY SERVICE PROVIDERS. YOU AGREE THAT THE RISKS ARISING FROM THE USE OF THE SERVICES AND ANY WARRANTIES OR SERVICES RELATING TO THESE, YOU WILL BE ENTIRELY AND YOU ARE ONLY YOURSELF, TO THE FULLEST EXTENT GIVEN BY APPLICABLE LAW.
LIMITATION OF LIABILITY.
Guides-Provence.com CANNOT BE HELD RESPONSIBLE FOR ANY INDIRECT DAMAGES, ACCESSORY, SPECIAL, COPY, PUNITIVE OR CONSECUTIVE, INCLUDING, BUT WITHOUT LIMITATION, LOSS OF PROFITS, DATA LOSS, BODILY OR RELATED DAMAGE RELATED TO OR RELATED TO ANY USE OF THE SERVICES OR, REGARDLESS OF, ARISING, EVEN IF Guides-Provence.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Guides-Provence.com CANNOT BE HELD RESPONSIBLE FOR DAMAGES, OBLIGATIONS OR LOSSES ARISING FROM : (i) WHAT YOU USE THE SERVICES WHERE YOU ARE RESPONSIBLE TO OR IMPOSSIBLE TO YOU TO ACCESS OR USE THE SERVICES ; WHERE (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY SUPPLIER, EVEN IF Guides-Provence.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Guides-Provence.com WILL NOT BE HELD RESPONSIBLE FOR ANY DELAY OR NON-PERFORMANCE, WHICH MAY BE DUE TO CAUSES EXEMPTING THE REASONABLE CONTROL OF Guides-Provence.com. YOU ACKNOWLEDGE THAT THIRD PARTY SERVICE PROVIDERS PROVIDING TRANSPORTATION SERVICES SOLICITED UNDER CERTAIN APPLICABLE BRANDS MAY PROVIDE PARTICULAR CARRIAGE OR TRANSPORTATION SERVICES WITHOUT LICENSE OR PROFESSIONAL LICENSES TO DO SO. IN NO EVENT WILL Guides-Provence.com TOTAL LIABILITY FOR DAMAGES, LOSSES AND CAUSES OF ACTION SHALL NOT EXCEED THE AMOUNT OF FIVE HUNDRED EURO (EUR 500).
YOU MAY USE THE SERVICES OF
Guides-Provence.com SOLICITS AND PROVIDES TRAVEL SERVICES, OF OWNERSHIP OR LOGISTICS TO THIRD PARTY SERVICE PROVIDERS, BUT YOU AGREE THAT Guides-Provence.com HAS NO RESPONSIBILITY AND WILL RESPOND TO YOU FOR ALL TRANSPORTATION, GOODS OR LOGISTICS SERVICE PROVIDED BY THIRD PARTIES, EXCEPT FOR EXPRESS PROVIDERS HERE.
THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION 5 DO NOT PREVENT THE LIMITATION OF LIABILITY OR AMEND ANY RIGHTS BECOMING YOU AS A CONSUMER WHICH CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
You agree to indemnify and hold harmless Guides-Provence.com and its administrators, leaders, employees and agents against all actions, requests, losses, responsibilities and expenses (including, without being limited, the lawyers) related or related to: (i ) your use of the Services or goods or services obtained through your use of the Services; (ii) a breach or breach by you of any of these Terms; (iii) Guides-Provence.com's use of your User Content ; Or (iv) a violation by you of the rights of any third party, including third party providers.
Any change of date or content cannot be guaranteed and will be subject to availability.. Any cancellation or modification request must be received by email at contact@Guides-Provence.com. From the day of the reservation to 15 days before the service, refund 90% of your payment. Between 14 and 8 days 75% refund of your payment. Between 7 and 2 days 50% refund of your payment. Less than 48 hours no refund.
When our service providers need to buy tickets in advance and pay for them in the event of cancellation, we will keep the amount paid for these tickets. Conditions will be similar due to strike.
Any interruption of the circuit during its delivery, at the customer's request, will not give rise to any refund.
If the tour or part of the tour cannot be completed due to weather conditions, he will not be refunded.
Every effort is made to provide photos that give the customer an overview of the services offered. These photos are intended to indicate the type or level of comfort and are not contractual.
Guides-Provence.com cannot be held responsible for the loss or theft of personal effects and luggage and cannot guarantee the return of personal effects and luggage left in vehicles or elsewhere..
It is the customer's responsibility to verify that he is in possession of the documents necessary for his stay. No refund will be granted in the event of the absence or loss of the necessary documents.
Applicable law; Arbitrage.
Unless otherwise specified in these Terms, these General Conditions will be governed exclusively and interpreted in accordance with French law., excluding its conflict of laws rules. The 1980 Vienna Convention on the International Sale of Goods (CVIM) Not Applicable. Any dispute, litigation, claim or controversy arising out of or related in any way to the Services or these Terms, including its validity, its interpretation or application (all called "Litigation") will be , Who must be subject to the amicable settlement procedure under the mediation rules of the International Chamber of Commerce (the "ICC mediation rules"). If the dispute is not resolved within sixty (60) days of a request for an amicable settlement made under said ICC Mediation Rules, said Dispute may be referred and will be settled exclusively and definitively by arbitration in accordance with the International Chamber of Commerce. Arbitration Rules (the "ICC Arbitration Rules"). The provisions relating to emergency arbitration under the ICC Arbitration Rules are excluded. The Dispute will be settled by a (1) arbitrator appointed in accordance with the ICC Rules. The seat of mediation and arbitration will be in Paris, France. The language of mediation and / or arbitration will be French, unless you don't speak French, in which case the mediation and / or arbitration will take place both in French and in your mother tongue. The existence and content of mediation and arbitration procedures, including documents and submissions from parties, correspondence with the International Chamber of Commerce and correspondence from the Mediator, as well as correspondence, arbitration orders and awards rendered by the sole arbitrator, will remain strictly confidential. and must not be disclosed to a third party without the express written consent of the other party, unless : (i) disclosure to the third party is reasonably required in the context of the conduct of the mediation or arbitration proceeding; And (ii) the third party undertakes in writing and unconditionally to be bound by the confidentiality obligations set out herein.
Guides-Provence.com may send notices by way of a general notice on the Services, by email to your email address in your Account or by written communication sent to your address as specified in your Account. You can send notices to Guides-Provence.com by writing to Guides-Provence.com.
You may not assign or transfer these Terms, in whole or in part, without the prior written consent of Guides-Provence.com. You give Your consent to Guides-Provence.com to assign or transfer these Conditions, in whole or in part, including at : (i) a subsidiary or affiliate ; (ii) a capital acquirer, of the business or assets of Guides-Provence.com ; Or (iii) a successor in the context of a merger. No joint venture, partnership, a job or principal-agent relationship does not exist between you, Guides-Provence.com or any third party supplier by reason of the contract between you and Guides-Provence.com for the use of the Services
If any provision of these conditions is found to be illegal, invalid or unenforceable, in whole or in part, by law, this provision or part of it will be deemed, in this measurement, not be part of this agreement, but the legality, the validity and applicability of the other provisions of these general conditions will not be affected. In such a case, the parties will replace the provision or part of the illegal provision, invalid or unenforceable by a valid and enforceable provision or part thereof which has, as far as possible, a similar effect to the illegal provision or part of it, Invalid or unenforceable, taking into account the content and purpose of these Terms. These Conditions constitute the entire agreement and understanding between the parties with respect to the subject matter hereof and replace all prior or contemporary agreements or commitments relating to the same subject. In these Conditions, the terms "including", "Including therein" and "included" mean "including, but not limited to ".
GENERAL CONDITIONS OF SALE BUS RENTAL WITH DRIVER
Article 1 – Purpose and scope
This contract is applicable to non-urban public road transport of people, by internal transport, for any occasional collective service, carried out by a carrier using one or more coaches. The conditions under which these services are performed, including applicable tariffs, must ensure fair remuneration for the carrier to cover the real costs of the service provided under normal organizational conditions, of security, quality, compliance with regulations and in accordance with the provisions of Law No. 82-1153 of December 30, 1982, in particular Articles 6 to 9, as well as the texts adopted for its application. So, transport operations must under no circumstances be carried out under conditions incompatible with the regulations on working and safety conditions. This contract regulates the relationship of the customer and the carrier. It applies as of right, in whole or in part, except contrary or different written stipulations between the parties.
Article 2 – Definitions
For the purposes of this contract, the term "principal" means the party who concludes the contract of carriage with the carrier. The principal can be the recipient of the transport or the intermediary responsible for organizing the transport for the beneficiary ; "Carrier" means the company selected during the call for tenders and with which you will be engaged, regularly registered in the register of public road passenger transport companies, who engages, under the contract, transmitting, under the conditions referred to in Article 1, against remuneration, a group of people and their luggage, from a defined place to another defined place ; "Driver" means the person who drives the bus or who is in the coach as part of the service to take over from his colleague; "Crew member" means the person responsible for assisting the driver or performing duties as a flight attendant, flight attendant or guide; "Passengers" means the people who board the coach with the exception of the driver; "Service" means the occasional collective service, which includes the provision of a bus for the exclusive use of one or more groups of at least ten people. These groups are formed before they are taken over. ; "Public transport for children" means transport organized mainly for people under the age of eighteen; "Initial service" means the moment when the first passenger begins to board the bus; "Final move" means the moment when the last passenger has finished getting off the bus; "Period of availability" means the time that elapses between the moment when the coach is made available to the payer and the moment when the carrier regains its freedom of use. The duration of the provision includes the time of pick-up and drop-off of passengers and their luggage, which varies according to the nature of the service ; "Intermediate stopping points", locations other than the initial pick-up point and the final pick-up point, where the coach must stop at the request of the principal when concluding the contract; " Hours ", the times defined in accordance with normal traffic and transport conditions, guaranteeing compliance with safety requirements and social regulations
ations relating to driving and rest times for drivers; "Route" means the route left to the initiative of the carrier, unless expressly requested by the principal, provided that he informs the carrier before the start of the service; "Baggage" means the identified goods carried on board the coach or its trailer and belonging to passengers; "Checked baggage" means baggage carried in the hold or trailer of the coach; "Baggage" means the baggage that the passenger keeps with him.
Article 3 – Information and documents to be provided to the carrier
Prior to the provision of the coach (s) of the group formed, the principal provides the carrier with the following information in writing, or by any other means allowing the memorization. Dates, hours and routes : the date, the time and place of departure and arrival of the bus ; the date, the time and place of initial passenger pick-up and the date, the time and place of their final removal; the date, the time and location of the intermediate stopping points; if applicable, the imposed course. Composition of the group to be transported : the maximum number of people in the group ; the maximum number of people with reduced mobility, including the number of people in wheelchairs ; the maximum number of people under the age of eighteen for public transport for children and the number of accompanying people. List of passenger names : By ministerial decree, a list of names (name, first name) of passengers in the public transport vehicle is mandatory since July 3, 2009 for transport outside the perimeter formed by the group's guard service and neighboring departments. As part of the transport of children, the list must also include the telephone number of a contact person for each child transported. The establishment of this list is the responsibility of the customer who must give it to the driver when he leaves. Type of baggage : Approximate overall weight and volume ; potential value and fragility; other possible specifics. Means of communication : telephone numbers allowing the carrier to reach the customer at any time (twenty four seven, seven days on seven).
Article 4 – Coach characteristics
Each coach made available to the customer by the carrier must be : in good working order and in full compliance with regulatory technical obligations ; adapted to the distance to be covered, the characteristics of the group and any customer requirements ; compatible with the weight and volume of luggage. Passengers are responsible for damage caused by the bus. Any damage found inside the coach and caused by passengers will be billed to the customer. The customer is required to note and inform the coach driver if any damage has been observed before departure of the trip. The company reserves the right to note the damage also once the vehicle has been returned to our garage until the next rental.
Article 5 – Safety on board the coach
The maximum number of people that can be transported cannot exceed the number indicated on the management certificate or the purple card.. The carrier is responsible for the safety of the transport, including each time passengers get on and off the bus. The driver takes the necessary safety measures and gives instructions to passengers, who must respect them. Stops are left to the initiative of the carrier or the driver to comply with safety and social rules regarding the driver's driving and rest times, or other necessities. For coaches with seats fitted with seat belts, the carrier informs passengers of the obligation to wear this equipment. Except exceptions provided for by the highway code, seat belts apply to all passengers, adult and child. In the case of an accompanied group, the carrier and the driver must know the names of the people with organizational or supervisory responsibilities, whose nature must be specified. These persons designated as responsible must know the conditions of organization of the transport agreed with the carrier and have a list of the persons making up the group. The customer must ensure that this information is communicated to him before the start of the transport.. At the customer's request, the driver provides information on safety measures and safety devices, adapted to the nature of the service and the passengers, before leaving. If the coach is equipped, the tilting seat, said conveyor seat, is only reserved for a driver or a crew member. Except legal exceptions, the transport of dangerous goods is prohibited in coaches. If a derogation applies, the customer informs the carrier. Specifically concerning public transport for children : The driver must : ensure the presence of regulatory pictograms for the child transport signal ; it is essential to use the distress signal when the bus stops when children are getting on or off ; use protectiv
e appropriate measures in the event of a prolonged stop of the bus. The client must : ensure that the persons designated as responsible have the necessary knowledge of safety for the public transport of children ; ask the persons designated as responsible to provide the safety instructions to be applied (danger around the bus, obligation to remain seated ...), in particular the one concerning the compulsory wearing of the seat belt, and ensure that they are respected ; instruct those designated as responsible to count the children one by one each time they get on and off the bus ; ensure that coaches are distributed in conjunction with the driver, in particular according to security requirements.
Article 6 – Baggage
The carrier is not responsible for checked baggage. This baggage must be tagged by its owner. In the event of loss or damage to checked baggage, no compensation can be claimed by the customer or other passengers in the group transported. The carrier, or his agent-driver, reserves the right to refuse baggage whose weight, the dimensions or nature do not correspond to what was agreed with the customer, as well as those he considers harmful. transport safety. Handbags, of which the passenger retains custody, remain under his full responsibility. Prior to the performance of the service, the customer informs each passenger of the above provisions, in particular with regard to the custody of hand baggage and the absence of compensation for checked baggage. At the end of the transport, the originator, its representative and passengers are responsible for ensuring that no objects have been left on the coach. The carrier is not responsible for damage or theft of anything that may have been left behind.
Article 7 – Public broadcasting of music or screening of an audiovisual work
The public bus broadcast of musical recordings, cinematographic, television or personal must be the subject of a prior declaration and be authorized by the copyright holders.
Article 8 – Payment for transport and ancillary and additional services
The remuneration of the carrier includes the price of transport stricto sensu, which includes in particular the remuneration of the driver (s)(s), that of ancillary and additional services, to which are added the costs related to the establishment and the administrative and IT costs for the management of the transport contract, as well as any tax related to transport and, Where, any duty the collection of which is the responsibility of the carrier. The price of transport is also established according to the type of coach used, of its own equipment, any additional equipment, the number of places offered, the desired bunker volume, transport distance, peculiarities and constraints. circulation. Any ancillary or additional service is remunerated at the agreed price. This is the case in particular : long-term parking on a site ; air transfers, railway and maritime driver (s)(s) in the event of a long period of inactivity ; complementary maritime transport (ferries) or rail (tunnel) ; Any modification of the initial transport contract attributable to the principal, as provided for in Article 12, leads to an adjustment of the carrier's remuneration conditions. This remuneration can also be modified in the event of an unforeseen event. The transport price initially agreed is revised in the event of significant variations in the charges of the transport company., which are due to conditions external to the latter, such as the price of fuel, that the applicant justifies by all means.
Article 9 – Terms of conclusion and payment of the contract
The contract is deemed concluded only after receipt of the quote / signature of the contract and / or electronic validation on the quote also called "Online confirmation of your reservation". The balance of the transport price, ancillary and additional services, is due before the start of the service. When the carrier agrees to the payer of payment terms, purchase order, the contract or invoice mentions the date on which payment must be made. Any order automatically implies acceptance of these general conditions of sale. Any contrary conditions which may be stipulated by the buyer in his own general conditions of purchase, in its order forms, in his correspondence, are unenforceable against us and deemed unwritten against us. The only information valid when placing your order is that which is stipulated on the signed order form.. All other information, oral or written, are only indicative and cannot commit us. Any modification of the initial order must be made in writing prior to the performance of the service and will therefore be the subject of a new order form. The only information valid when placing your order is that stipulated in the signed order form.. All other information, oral or written, are only indicative and cannot commit us. Any late payment, after formal notice remained ineffective, will entail as of right
s the payment of penalties in an amount at least equivalent to one and a half times the legal rate, as defined in article L. 441-6 of the Commercial Code, without prejudice to the repair, under common law conditions, any other damages resulting from this delay. The total or partial non-payment of an invoice at once results in, without formality, forfeiture of the term resulting in immediate payment of the settlement, without formal notice, of all sums due, even in the long term, on the date of this breach and authorizes the carrier to require payment in cash before the execution of any new transaction. In the event of non-payment of a due date on the agreed date, and in the event of non-compliance with any of the obligations provided for in these general conditions of sale, the service will not be performed, of this right and without any formality, the down payments paid to us remain acquired as initial damages.
30% deposit on acceptance of the quote more than 30 days before departure
100% of the service is provided less than 30 days before departure.
Article 10 – Termination of the transport contract
When, before leaving, the customer terminates the contract, he must inform the carrier by registered letter with acknowledgment of receipt. A fixed compensation will be due to the carrier equal to : 30% of the price of the service if the cancellation occurs more than 30 days before departure ; 50% of the price of the service if the cancellation occurs between 30 and 14 days before departure ; 70% of the price of the service if the cancellation occurs between 13 and 7 days before departure ; 100% of the price of the service if the cancellation occurs less than 7 days before departure. In the event of termination by the carrier, the customer is entitled to immediate reimbursement of the sums paid.
Article 11 – Execution of the transport contract
The customer accepts that the carrier subcontracts the service to another public road passenger carrier. The carrier thus sent will be responsible for all obligations arising from the contract..
Article 12 – Modification of the current transport contract
Any new instruction from the customer for the purpose of modifying the initial conditions of execution of the current transport must be confirmed immediately to the carrier in writing or by any other means allowing memorization. The carrier is not bound to accept these new instructions, in particular if they are of such a nature as to prevent him from honoring the transport commitments initially made. He must immediately notify the client in writing or by any other means allowing the memorization. Any modification of the contract may lead to a readjustment of the agreed price..
Article 13 – Unforeseen events
The departure and arrival times as well as the routes are given for information only and may be changed by the carrier if circumstances so require for legal reasons, of security, fortuitous event or force majeure. No compensation or refund will be granted to the customer in these circumstances.. The customer will not be able to claim any compensation if the termination of the contract, due to the carrier, is imposed by force majeure circumstances, reasons related to passenger safety or any reason beyond the control of the carrier. If the trip should be changed in the event of a fortuitous event or force majeure, no refund or compensation will be granted to the customer.. For purchase orders signed at a price agreed between the carrier and the principal more than one month before departure, the carrier may very exceptionally be required to change its price up to 1 month before the departure date. start of the service, depending on economic events modifying the cost price of the service (increase in fuel prices ...). In this case, the carrier will make another offer to the customer, who will be free to accept or refuse it. In case of refusal, the purchase order will be canceled and the carrier will immediately refund the sums already paid. The customer will not be able to claim any other compensation as a result of this cancellation..
Article 14 – Retards
The carrier cannot be held responsible for delays due to events beyond its control. (for example : mechanical breakdowns, traffic jams, accidents, strikes, severe weather, deviations, by one or more passengers, the act of a third party, any fortuitous event in the event of force majeure) or dictated by the need to ensure the safety of those transported. No compensation or refund will be granted to the customer in these circumstances.. In case of delay at an airport, at a train station or any other pick-up location, any hotel costs, restaurant, train, taxi or any other expenses resulting from this delay, will not be supported by our company. If the customer decides on his own to use other means of transport than those offered on his quote, for whatever reason, he will not be able to claim any compensation.
Article 15 – Formalities
For trips abroad, each participant is invited to find out about and comply with the police and customs laws in force. The carrier cannot be held responsible for any violation of these rules..
Article 16 – Complaints
All complaints must reach us by registered letter with acknowledgment of receipt., within eight days of the execution of the order. Beyond, no complaint or dispute can be made, reimbursed or compensated.
Publication Director : Neslihan Koç
lace : 90360151600011
20 Beausejour Street
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